Hot Topics
【General】
What are the check-in and check-out times?
Check-in starts at 4:00 PM; check-out is by 11:00 AM. For late check-out policy, click here.
Is Wi-Fi available? What are the rates?
Yes. Complimentary Wi-Fi is available throughout the hotel, and wired internet access is also free of charge.
Do you have a business center?
No dedicated center. THE Lounge (4F) provides a printer, fax machine, and stationery for guest use.
Can I store luggage before check-in or after check-out?
Yes. Complimentary luggage storage is available at the front desk.
Do you offer currency exchange?
Yes—USD, EUR, HKD, JPY, and CNY. Service is available exclusively for international travelers.
Is smoking allowed?
No. All guest rooms and public spaces are non-smoking.
Are pets allowed?
Only certified guide dogs are permitted.
Can I take items from the room as souvenirs?
Slippers and toiletries may be taken. Other items will be charged if removed.
Who operates HOTEL COZZI, and when did this hotel open?
Operated by Cathay Hospitality Management (LinYuan Group). Tainan Ximen opened in 2015.
Do you provide travel adapters?
Not available for rent. Each room includes USB charging ports and a universal power outlet.
Can guests under 18 years old stay at the hotel?
Guests under 18 must be accompanied by an adult. If all guests are under 18, we cannot accommodate; cancellations follow the standard policy.
【Reservations】
Can I cancel my reservation?
Cancel free of charge before 4:00 PM one day prior to arrival. No-shows / same-day cancellations incur one night’s room charge. Some promotions may have different rules.
Where can I find my booking details?
A confirmation email is sent within 30 minutes after completing an online booking. Please review and contact us if any details are incorrect.
I booked via Agoda/Hotels.com. How can I modify my booking?
Please contact the respective third-party platform directly.
What payment methods are accepted?
Cash and major cards: Visa, Mastercard, JCB, American Express, and UnionPay.
What are the Reservation Center hours?
Monday–Friday, 9:00 AM – 6:00 PM.
【Transportation】
How long does it take from HSR/rail/airports to the hotel?
Typical drive times (light traffic):
Tainan HSR: 25 mins
Tainan Railway Station: 12 mins
Tainan Airport: 15 mins
Kaohsiung International Airport: 70 mins
Tainan HSR: 25 mins
Tainan Railway Station: 12 mins
Tainan Airport: 15 mins
Kaohsiung International Airport: 70 mins
How do I take the HSR Shuttle Bus?
From HSR → Hotel: Take H31 and alight at Xiaoxi Gate – Tayih Landis. The hotel is across from Chunghwa Telecom.
Hotel → HSR: Board H31 at the stop beside AERLY Plastic Surgery Clinic (Xiaoxi Gate – Tayih Landis).
Paid hotel shuttle is also available: +886 (6) 702-6699.
Hotel → HSR: Board H31 at the stop beside AERLY Plastic Surgery Clinic (Xiaoxi Gate – Tayih Landis).
Paid hotel shuttle is also available: +886 (6) 702-6699.
Nearest bus stop or MRT?
No MRT in Tainan. The nearest bus stop is in front of Shin Kong Mitsukoshi (Ximen Rd. Sec. 1). To reach HSR, take H31 at the stop beside AERLY Plastic Surgery Clinic.
Do you have parking?
Designated Parking: CITY PARKING – Cathay Real Estate Station (B5–B7).
Entrances: Yongfu Rd. (search “CITY PARKING Cathay Real Estate Station”) / Heyi Rd. (search “HOTEL COZZI Tainan Ximen Parking”).
Guests: 24-hour complimentary (one vehicle per room per night; first-come, first-served).
Restaurant guests: Cozzi KITCHÉN spend NT$600 → 1-hour validation.
Height limit: 2.0 m. Non-guest: NT$40 per 30 mins; daily max NT$300.
Entrances: Yongfu Rd. (search “CITY PARKING Cathay Real Estate Station”) / Heyi Rd. (search “HOTEL COZZI Tainan Ximen Parking”).
Guests: 24-hour complimentary (one vehicle per room per night; first-come, first-served).
Restaurant guests: Cozzi KITCHÉN spend NT$600 → 1-hour validation.
Height limit: 2.0 m. Non-guest: NT$40 per 30 mins; daily max NT$300.
Are there convenience stores or supermarkets nearby?
Yes. FamilyMart at Heyi Rd. × Yongfu Rd. Sec. 1; 7-Eleven at Shin Kong Mitsukoshi (B2).
【Dining】
Do you have a restaurant or bar?
Cozzi KITCHÉN serves afternoon tea daily (2:00–5:00 PM). THE Lounge (4F) offers coffee/tea and vending machines for snacks and beverages.
Breakfast hours? Can non-staying guests purchase?
Cozzi KITCHÉN (4F)
Weekdays: 6:30–10:00 AM
Weekends: 6:30–11:00 AM
Non-staying guests are welcome. Please call +886 (6) 702-6699 for pricing.
Weekdays: 6:30–10:00 AM
Weekends: 6:30–11:00 AM
Non-staying guests are welcome. Please call +886 (6) 702-6699 for pricing.
Do you offer room service?
No.
Any recommended local eats nearby?
【Amenities】
Are rooms equipped with a safe?
Yes. Each room has an electronic safe (fits a 15-inch laptop).
Do you have a swimming pool?
No. The outdoor Fun Play Zone features a splash fountain. See usage guidelines.
Do you have a fitness center?
Yes. Located on 12F. See facilities.
Which room types have a bathtub?
All room types include a bathtub.
Do you have accessible rooms with roll-in showers?
Yes. Please note your request when booking.
Do you provide baby cots or extra beds?
Yes. Most room types can add a cot or extra bed. Extra bed NT$1,200/night (subject to availability). Click for details.
Do you offer infant/child amenities?
Yes—baby cot, bottle sterilizer, bed rail, dehumidifier. Learn about Cozzi Kidz.
Can I purchase Fun Play Zone tickets separately?
Yes—online or by phone. Dining at Cozzi KITCHÉN? Add entry for NT$199 with a main course. Call +886 (6) 702-6699.
Do you offer dry-cleaning services?
Yes. Before 12:00 PM → back by 7:00 PM same day; after 12:00 PM → by 12:00 PM next day. 4-hour express available (+50%).
Do you have self-service laundry?
Yes. 5F self-service laundry is open 9:00 AM–10:00 PM.
Washer: NT$30 per use; Dryer: NT$20 / 20 mins. Detergent pods sold at the front desk.
Washer: NT$30 per use; Dryer: NT$20 / 20 mins. Detergent pods sold at the front desk.
Do you rent event or meeting rooms?
Yes. Multi-functional meeting rooms are available. Contact us at +886 (6) 702-6699.
【Others】
Do you offer guided tour services?
No.
Can you assist with parcel delivery or receipt?
Yes. The front desk can receive parcels for in-house guests and provide paid mailing services.
Can I decorate the room for birthdays or special occasions?
Yes. Please call +886 (6) 702-6699 ext. 2193 for assistance.
Do you offer private party venue rental (e.g., birthday, first-birthday)?
Yes. Please call +886 (6) 702-6699 ext. 2193 for details and booking.
Can I rent the hotel lobby for events?
For the comfort of all guests, events are not allowed in public areas. For other rental inquiries, call +886 (6) 702-6699.
※ Information is subject to change; please refer to onsite notices or the official website.
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