This website is owned and operated by Cathay Hospitality Management (hereinafter referred to as CHM). We place great emphasis on the importance of privacy and are committed to protecting your personal data with the highest standards. This Privacy Policy explains how we collect and use your personal data to meet your business needs. To protect your privacy, we will outline the security measures we take and specify what we will not do. By using this website, you agree to the following privacy policies and terms. In addition, please review the Terms of Use on the website (including www.cathayhotel.com) to manage your needs. We hope this gives you peace of mind when using our website.
This website operates under the laws and regulations of Taiwan. Visitors to this website should be aware that Taiwan's legal requirements may differ from those of the country in which you reside. If you live outside of Taiwan, you access this website at your own risk and are responsible for complying with any applicable local and national laws. By using this website, participating in related activities, or providing us with your personal information: (i) you consent to the transfer and processing of your data; (ii) you understand that the laws of Taiwan may provide a lower standard of personal data protection compared to some other countries; and (iii) you acknowledge that this website will process your data in accordance with its Privacy Policy and the laws of Taiwan. Therefore, you cannot assert rights under the data protection laws of any other country or jurisdiction.
How We May Collect Your Personal Data：
When you contact us through the website, we may collect information about you and/or members of your company, such as：
- Detailed contact information (e.g., name, phone number, email);
- Company-related information (e.g., company name, date of establishment, address, company members, etc.);
- Financial or related data of the company (for the purpose of planning and feasibility assessment);
- Short-term and long-term plans or other plans of the company;
- Loyalty program membership details;
- Your preferences and visions (e.g., plans to open several hotels domestically or abroad within a few years);
- Questions or feedback before or after using this website.
How We Will Use Your Data：
If you do not grant permission, CHM prohibits unauthorized access, use or disclosure of your personal data to external companies. We will use your personal data for the following purposes：
- To notify you of changes, issues and confirmations related to company business;
- To assist in managing the accounts, services and products we provide;
- To help detect fraud or losses;
- To inform you if you have won any contests or prizes;
- Using the contact information (such as email or other methods) you have agreed to provide, we will send your business or travel-related information that may interest you, updates from CHM and promotional offers for products and services;
- If you wish to update or change your information, express your satisfaction with our services or have any inquiries, please contact us at service@cathayhotel.com.tw;
- During the employment process, we will conduct background checks using the information provided in your resume (but not limited to your resume), such as your expected salary, work permits and other relevant details;
- When you agree to receive newsletters via e-mail, we will only send you promotional information that may be of interest or use to you. The communication content will relate to products or services that we believe you might be interested in, such as promotions offered by CHM or third parties with whom CHM has strategic marketing relationships. We will use third-party email services to send emails to you. In addition to sending CHM-related information, this third-party email service is prohibited from using your communication address for any other purposes. Each time you receive an email, you can update your preferences using the options provided in the email.
Personal Data Security：
If you do not grant permission, CHM prohibits unauthorized access, use or disclosure of your personal data to external companies. We will use your personal data for the following purposes：
- To notify you of changes, issues and confirmations related to company business;
- To assist in managing the accounts, services and products we provide;
- To help detect fraud or losses;
- To inform you if you have won any contests or prizes;
- Using the contact information (such as email or other methods) you have agreed to provide, we will send your business or travel-related information that may interest you, updates from CHM and promotional offers for products and services;
- If you wish to update or change your information, express your satisfaction with our services or have any inquiries, please contact us at service@cathayhotel.com.tw;
- During the employment process, we will conduct background checks using the information provided in your resume (but not limited to your resume), such as your expected salary, work permits and other relevant details;
- When you agree to receive newsletters via e-mail, we will only send you promotional information that may be of interest or use to you. The communication content will relate to products or services that we believe you might be interested in, such as promotions offered by CHM or third parties with whom CHM has strategic marketing relationships. We will use third-party email services to send emails to you. In addition to sending CHM-related information, this third-party email service is prohibited from using your communication address for any other purposes. Each time you receive an email, you can update your preferences using the options provided in the email.
To Protect Your Privacy, Please Do Not Send Credit Card Numbers Or Any Other Confidential Personal Information Via Email.
We will not request your confidential personal information or credit card details via phone, text message, or email. When you make a reservation or purchase a promotional offer, we will only request credit card details by phone. If you receive such a request, please do not respond and notify us at reservations@cathayhotel.com.tw.
Links to Other Websites：
Even if you have not left this website (e.g., during reservations, payment processing, or hosting services), specific transactions or services you access may be provided by our strategic partners. These links are provided solely for your convenience. We do not control the privacy practices of these other websites. Therefore, when leaving our website, please ensure you have read the privacy policy of the other site. HOTEL COZZI and CHM are not responsible for the security of such websites.
How We Share Your Information：
We may share your personal data with subsidiaries, the ultimate holding company, its subsidiaries or third parties under the following conditions：
- When we buy or sell a business or assets, we may disclose your personal data to the prospective buyer or seller of such business or assets;
- If CHM or all of its substantial assets are acquired by a third party, the customer personal data it holds may be transferred as part of the assets;
- We will comply with legal obligations, usage/supply terms and conditions and other agreements; or where disclosure or sharing of your personal data is necessary to protect the rights, property, or safety of CHM, our customers or others.
- For the purposes of fraud protection and credit risk reduction, we may exchange data with other companies and organizations.
- We may share your personal data with vendors, third-party businesses and marketing partners, including companies that sponsor or provide prizes, contests, or similar promotions through CHM. We will clearly explain your options to accept or decline specific services or promotions.
- Except for the specific recipients listed above, we do not sell, trade or rent the personal data collected on this website to any group or individual, nor use it for other purposes.
Cookies and Similar Technologies：
Our website uses cookies. A ""cookie"" is a small alphanumeric file sent by a website to your computer and stored automatically by your browser (e.g., Internet Explorer). Each time you make a request to a webpage, your browser sends the cookie back to the web server. Cookies do not disrupt or damage your computer or its files. While disabling cookies may affect your ability to perform certain transactions on our website, you can configure your browser to reject cookies (please refer to your specific browser's instructions).
The cookies we use include analytics cookies from Google Analytics. These allow us to identify and count visitors and track how visitors navigate the site. This helps us improve website functionality, such as making it easier for visitors to find what they need.
For research and marketing purposes, we may also use information collected through cookies to analyze audience size, general website usage patterns and potential trends to optimize the site. This is done using aggregated statistical data and does not reveal any personal information.
Social Media Tools and Features：
Social networking applications on CHM’s website may allow related social networks to recognize you, even if you do not click the application button. Because your account on such social networks may be active on your device, the social network may track your browsing activity on CHM’s website.
We recommend reviewing the policies of these social networks to understand how they collect and use browsing data, especially for advertising purposes. These policies should explain your options, particularly how to configure your user account settings.
CHM provides interactive functions that allow you to post messages publicly. Using such functions or others, you may choose to submit or post discussions, comments, photos, audio files, video files, suggestions, or to remain anonymous - collectively referred to as ""User Content."" Please note that specific personal information (such as your name, country of residence, or any URL you provide) may be publicly displayed by CHM depending on your user content. However, CHM will not publish your email address or other contact details from such posts.
Please be aware that any user content you post publicly may be read, viewed, used and/or shared by others. If you voluntarily disclose personal information within your user content, it will be considered public information and will not be protected by this privacy policy. If you submit user content, it may be published online or offline (including through CHM, broadcast, DVD, or other current or future formats). Furthermore, we may use your user content and its related material for our advertising, marketing, public relations and promotional campaigns.
Children’s Policy：
This website cannot determine whether the personal data collected belongs to individuals under the age of 20. As a parent or legal guardian, please do not allow your child to submit personal data without your permission.
Your Privacy Choices：
If you do not wish us to collect or use your personal data in any way, please do not provide it to us. If you have already provided personal data and wish to cancel, update, or access it, you may：
- end an email to reservations@cathayhotel.com.tw
- Send a fax to +886 2 7706 3601
- Mail a letter to: 2F, No. 319, Sec. 2, Dunhua S Rd, Da’an District, Taipei City 10669, Taiwan Attention: Privacy Department
Applicable Law：
CHM is a company established under the laws of the Republic of China (Taiwan). Therefore, our company is subject to Taiwan’s Personal Data Protection Act. We will handle all received personal data in accordance with this Act and other applicable regulations.
Right to Amend Privacy Terms：
To better protect user privacy, the privacy policy on our website may be revised based on technological developments, legal amendments, or other changes. We will promptly post any revisions to this policy on the website.
Contact Us：
HOTEL COZZI is part of Cathay Hospitality Management (CHM). This website is owned and operated by CHM.
For more information, please contact us.