This website (the "Site") is owned and maintained by Cathay Hospitality Management, Inc. ("CHM", "us", "we", or "our"). By accessing and using the Site you acknowledge and agree to our privacy & cookie statement and the following Terms & Conditions (the "Terms"). If you do not accept the Terms (as amended from time to time), please exit the Site immediately.
Site Content
The Site and all content contained thereon including, images, photographs, logos, and other materials, and the copyrights, trademarks, trade dress and other intellectual property rights in such materials are owned by CHM or its licensors and its affiliates. The Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by CHM.
Accounts/ Passwords
The Site and all content contained thereon including, images, photographs, logos, and other materials, and the copyrights, trademarks, trade dress and other intellectual property rights in such materials are owned by CHM or its licensors and its affiliates. The Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by CHM.
Room Rates, Deposit and Payment
- Room rates are based on your stay duration and may change if your arrival or departure dates are altered.
- Rates are charged in New Taiwan Dollars (TWD), with an additional 10% service charge and 5% tax.
- A cash deposit of NT$1000 is required at check-in for each night of stay, or a valid credit card must be provided to cover any extra costs beyond the room rate and taxes.
- To secure your reservation, a valid credit card must be provided at the time of booking.
- The hotel accepts payments in local currency (TWD), Visa, Mastercard, American Express, JCB and China UnionPay. Personal or travel checks are not accepted.
- For inquiries or disputes, please contact the following organizations:
- Consumer Service Hotline: Dial "1950" from a mobile or landline.
- Consumer Protection Committee, Executive Yuan: https://cpc.ey.gov.tw/
- Tourism Administration (MOTC), Free Traveler Complaint Hotline: 0800-211-734
Check-in / Check-out Regulations
Unless otherwise stated in your booking or directly agreed with the hotel, check-in is required after 3:00 PM on the expected day of arrival (for HOTEL COZZI Blu / HOTEL COZZI Ximen Tainan, check-in is after 4:00 PM). Rooms reserved with a credit card or prepaid cash will be held until 11:59 PM on the expected arrival date. Rooms without such reservations will be held until 4:00 PM and may be offered to other guests after that time.
Guests must check out by 11:00 AM on the scheduled departure date. Late check-out may be allowed, subject to availability. Late check-out between 11:00 AM and 6:00 PM may incur a half-day room charge. A full day's room charge applies for check-out after 6:00 PM. If you wish to extend your stay, please inquire about availability and rates as soon as possible.
In accordance with government regulations, a government-issued photo ID is required at check-in. All visitors arriving after 11:00 PM must register at the front desk; otherwise, they will not be allowed entry.
Hotel Stay Guidelines
- You authorize the hotel to charge your credit card for all expenses incurred during your stay.
- The hotel's power outlets operate at 110V. For safety reasons, only electric shavers are permitted in guest rooms. Please do not use other electronic devices.
- Hotel slippers are for in-room use only and should not be worn outside your guest room.
- Pets are not permitted in the hotel, with the exception of service dogs.
- To ensure the privacy and comfort of all guests, please keep your room door closed at all times.
- Any activities that may cause a fire are strictly prohibited. Flammable materials, illegal substances and any items prohibited by law are not allowed in the hotel.
- Illegal activities, including gambling, excessive drinking, drug use and criminal behavior, are strictly forbidden. Any violations will be reported to the authorities to ensure the safety of all guests and hotel staff.
- To ensure a pleasant stay for all guests, please keep noise levels down after 10 PM and avoid loud disturbances in your room or throughout the hotel. Refrain from disturbing other guests or harassing staff. Any malicious behavior, including verbal or physical harassment, will be reported to the authorities and legal action may be taken.
- For the safety of guests, the hotel reserves the right to enter any room where the "Do Not Disturb" sign has been displayed for more than 24 hours.
- If a guest's health or safety is determined to be at serious risk, the hotel will contact emergency services for medical assistance.
- CHM and the hotel are not responsible for any loss or damage to your personal belongings or property during your stay (including items stored in the in-room safe.) Please ensure that your valuables are kept secure.
- Do not move any items or install equipment in the room without the hotel's permission. Removal of hotel property, such as kettles or hairdryers, is prohibited. Any damage or loss will result in charges to the guest.
- The hotel only accepts guests aged 18 and over. Minors under 18 must be accompanied by at least one parent or legal guardian.
Damage
You authorize the hotel to charge your credit card for any damage to your room or hotel property incurred during your stay (including professional cleaning fees) or for the cost of any lost items discovered after your departure. If you notice any damage upon check-in, please notify the front desk immediately to avoid disputes.
If the hotel determines, at its sole discretion, that your actions compromise the safety of the room, the hotel, other guests, hotel employees, or others - or harm CHM's reputation - you may be required to vacate the premises immediately without compensation.
In accordance with the Tobacco Hazards Prevention Act, a minimum fine of NT$10,000 will be charged if smoking is detected in any guest room.
Reservation Cancellations
To avoid penalties, please notify the hotel to cancel your reservation at least 14 days before the scheduled check-in date (local time). In accordance with Taiwanese regulations, the hotel reserves the right to charge your credit card for cancellation fees, taxes and service charges. Cancellation fees may amount to up to 30% of the total room price. For cancellations during national holidays lasting 3 days or more (including 3 days), up to 50% of the total room price will be charged as a deposit. Detailed cancellation terms are as follows:
- For cancellations made 10-13 days prior to the check-in date, 30% of the deposit will be charged.
- For cancellations made 7-9 days prior to the check-in date, 50% of the deposit will be charged.
- For cancellations made 4-6 days prior to the check-in date, 60% of the deposit will be charged.
- For cancellations made 2-3 days prior to the check-in date, 70% of the deposit will be charged.
- For cancellations made 1 day prior to the check-in date, 80% of the deposit will be charged.
- For cancellations made on the check-in date, 100% of the deposit will be charged.
Printing or Pricing Errors
CHM assumes no responsibility for any information on this website related to CHM, its products/services or third parties.
If a product or service is listed at an incorrect price due to a printing error, system error or pricing mistake caused by CHM's suppliers or agents, CHM reserves the right to refuse or cancel any orders placed at the incorrect price - regardless of whether or not the order has been confirmed or your credit card has already been charged. If your credit card has already been charged and the order is subsequently canceled, CHM will refund the full amount you already paid to your credit card account.
If there is any discrepancy or uncertainty regarding the pricing on this website, please contact the reservations team at the respective hotel location for clarification.
HOTEL COZZI Minsheng Taipei reservations.ms@cathayhotel.com.tw
HOTEL COZZI Taipei Zhongxiao reservations.zx@cathayhotel.com.tw
HOTEL COZZI Tainan Ximen reservations.xm@cathayhotel.com.tw
HOTEL COZZI Kaohsiung Zhongshan reservations.zs@cathayhotel.com.tw
HOTEL COZZI Blu reservations.blu@cathayhotel.com.tw
MADISON TAIPEI HOTEL reservations.mt@cathayhotel.com.tw
Right to Refuse Service
Clause 1
You agree to make reservations in good faith exclusively for yourself and your invited guests using valid booking confirmations. Reservations for any other purposes, including but not limited to resale, unauthorized transfers or postings on third-party websites, speculative, false or fraudulent bookings, or bookings based on anticipated demand, are strictly prohibited.
Under the following circumstances, CHM reserves the right to refuse accommodation to you or any individual and to terminate any reservation without prior notice, without bearing any responsibility for refunds or compensation:
- The guest is not or cannot prove to be the individual listed on the reservation confirmation.
- The reservation was made using fraudulent payment methods.
- The reservation process has been altered by anyone other than CHM or its authorized agents, or if it has been tampered with, or the reservation confirmation document has been damaged (in such cases, CHM reserves the right to retain the reservation information).
- Per the provisions of this clause.
Clause 2
To ensure public safety and order, the hotel reserves the right to refuse accommodation under the following circumstances:
- If there are no available rooms due to full occupancy.
- If the guest is found to have provided false information during check-in.
- If accommodation cannot be provided due to natural disasters, facility malfunctions, or other unforeseen circumstances.
- If the hotel believes the guest may engage in illegal, disruptive, or inappropriate behavior.
- If the guest is found to be engaging in harassment, including verbal or physical actions, towards other guests or hotel staff, or making violent, threatening, intimidating, coercive demands, or if the guest has a history of such behavior.
- If the guest is intoxicated, incoherent, or acting abnormally, potentially disturbing other guests as assessed by the hotel.
- If the guest conceals their intention to engage in activities within the room or hotel that could endanger the health or safety of themselves or others.
- If the guest is confirmed to have a contagious disease.
- If the guest spreads malicious content or defames hotel staff or other guests on public platforms or social media.
- If the guest refuses to comply with the hotel's "Hotel Stay Guidelines."
- If the guest engages in behavior that disrupts the hotel's normal operations or damages its reputation and brand.
- If the guest has a history of violating any of the above terms during previous stays, as determined by the hotel.
Communication Policy
If you have provided your contact information (such as mailing address, fax number, email address, or phone number), the hotel may reach out to you via email, online advertising, social media, phone calls, text messages (including SMS and MMS), push notifications, app alerts, postal mail, our website's customer service center, or other means (including in-room messages such as those displayed on the guestroom TV). These communications may include updates about our products and services or invitations to participate in events. All promotional emails sent by the hotel will include an "unsubscribe" link, allowing you to opt out and remove your email address from our mailing list.
For more information on how we collect and use your data, please refer to our "Privacy and Cookie Policy."
Children Policy
Extra beds are available for most rooms for an additional fee, subject to availability. Please confirm at the time of booking.
Liability of the Hotel
If the hotel is held liable for the loss or damage of guest property (such as valuables, luggage, pets, or vehicles), compensation will be limited to a maximum of US$500, except in the following cases:
- Loss or damage caused by negligence or willful misconduct on the part of the hotel owner or manager.
- Loss of cash or valuables while under the custody of the hotel owner or manager.
- The hotel owner or manager will not accept valuables exceeding US$500.
All use of this website's map features is subject to the "Google Maps/Earth Additional Terms of Use." CHM assumes no responsibility for your use of Google Maps, including any directions or routes provided through the service.
Liability Cap
Under no circumstances shall CHM, HOTEL COZZI, or their affiliates, agents, representatives, or licensees be liable for any direct, indirect, punitive, special, incidental, consequential, or other damages or losses - including but not limited to lost profits or cost savings - arising from your use of this website or these "Terms and Conditions."
Right to Amend Terms
CHM reserves the unilateral right to amend any part of these Terms and Conditions without prior notice, whenever it deems such changes necessary.
Governing Law
Your use of this website shall be governed by the laws of the Republic of China (Taiwan) and interpreted accordingly. Taiwan courts shall have exclusive jurisdiction over any disputes arising from these "Terms and Conditions" or your use of this website (including disputes regarding their existence, validity, or termination). You agree that Taiwan courts are the most appropriate and convenient forum for dispute resolution and waive any objection to this point.
Contact Us
HOTEL COZZI and its website are owned and operated by Cathay Hospitality Management (CHM).If you have any questions about the above terms, please contact us via email at pr@cathayhotel.com.tw.