Hot Topics
【General】
What are your check-in and check-out times?
Our check-in time is 3:00 PM and check-out time is 11:00 AM. For detailed information about late check-out, please click here.
Is Wi-Fi available in the hotel? Is there a charge?
Yes. Complimentary Wi-Fi is available throughout the hotel, and wired internet access is also provided.
Do you have a business center?
No, but THE Lounge on the 30th floor provides basic office equipment such as printers, fax machines, and stationery for guests to use.
Can I store my luggage at the front desk?
Yes. Guests may leave their luggage at the front desk before check-in or after check-out.
Can I exchange foreign currency at the hotel?
Yes. We offer currency exchange for USD, EUR, HKD, JPY, and CNY.
Is smoking allowed inside the hotel?
No. Smoking is strictly prohibited in all guest rooms and public areas.
Can I bring pets?
Only guide dogs are allowed. Other pets are not permitted.
Can I take any items from the room as souvenirs?
Slippers and toiletries may be taken. Other items will incur additional charges if removed.
Who operates COZZI Hotels, and when was this hotel opened?
Hotel COZZI is a brand under Cathay Hospitality Management, a subsidiary of Cathay Real Estate Development. There are five COZZI hotels across Taiwan — in Taipei, Taoyuan, Tainan, and Kaohsiung. COZZI Zhongshan Kaohsiung opened in October 2015.
Do you provide travel charger rentals?
Yes. Mobile charging cables are available at the front desk on the 30th floor. Each room also includes USB charging ports and a universal power outlet.
Do you provide luggage scale rentals?
Yes. Luggage scales are available at the front desk on the 30th floor.
Can guests under 18 years old stay at the hotel?
For safety reasons, guests under 18 years old must be accompanied by an adult. If all occupants are under 18, the hotel cannot accept the booking. Cancellation will follow the standard lodging contract policy.
【Reservations】
Can I cancel my reservation?
According to the Standard Contract for Individual Travelers by the Tourism Administration, cancellations made before 4:00 PM one day prior to arrival will not incur a cancellation fee. No-shows will be charged one night’s room rate. Special offers may have their own cancellation terms — please refer to the specific package details.
Where can I find my booking information?
A confirmation email will be sent within 30 minutes after completing your online booking. If there are any errors in the information, please contact us immediately.
If I booked via Agoda, Hotel.com, or other third-party websites, how can I modify my booking?
Please contact the third-party booking platform directly to make any changes.
What payment methods do you accept?
We accept cash and major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay.
What are your reservation office hours?
Monday to Friday, 9:00 AM – 6:00 PM.
【Transportation】
How long does it take to reach the hotel from Kaohsiung Airport or Kaohsiung Train Station?
Estimated travel times under normal traffic conditions:
Kaohsiung International Airport: 16–20 minutes
Kaohsiung Train Station: 10–15 minutes
Kaohsiung International Airport: 16–20 minutes
Kaohsiung Train Station: 10–15 minutes
Which MRT station is closest to the hotel?
The hotel is located right next to Sanduo Shopping District Station, Exit 3. Guests needing elevator access can use Exit 4.
【Dining】
Does the hotel have a bar or restaurant?
Yes. You may dine at Cozzi THE Roof on the 30th floor. Visit Restaurant Website
Reservation Tel: +886-7-975-6677
Reservation Tel: +886-7-975-6677
What time is breakfast served? Can non-staying guests purchase breakfast?
Breakfast is served from 6:30 AM to 10:00 AM at THE Lounge on the 30th floor. Breakfast is available exclusively for staying guests.
Do you provide room service?
Yes. Available daily from 5:30 PM to 10:00 PM. Please refer to the restaurant website for the room service menu.
【Amenities】
Are the rooms equipped with safes?
Yes. Every room includes an electronic safe large enough to fit a 15-inch laptop.
Do you have a swimming pool?
No.
Do you have a fitness center?
Yes.
Which room types have bathtubs?
Most room types include a separate bathtub, except for a few select rooms.
Do you have wheelchair-accessible bathrooms?
Yes. Please make the request when booking.
Do you provide baby cribs or extra beds?
Yes. Most room types can accommodate a crib or extra bed upon request. An extra bed costs NT$1,200 per night, including one breakfast. Click here for details.
Do you offer dry cleaning services?
Yes. Laundry submitted before 11:00 AM will be returned by 7:00 PM the same day. A 4-hour express service is also available with a 50% surcharge.
Do you have self-service laundry facilities?
Yes. Coin-operated washers and dryers are available (NT$50 per use). Laundry detergent pods are sold at NT$10 each.
Is parking available?
Indoor Parking
50 spaces available at Cathay Central Tower B4–B5. Entrance via Lane 258, Zhongshan 2nd Road, Qianzhen District.
Free parking for staying guests (1 car per room per night). Dining guests receive 1-hour parking validation per NT$1,000 spent.
Other visitors are charged as follows:
Weekday Daytime (08:00–20:00): NT$30 per 30 mins (max NT$300)
Weekday Nighttime (20:00–08:00): NT$30 per 30 mins (max NT$180)
Weekends: NT$30 per 30 mins (max NT$300)
Outdoor Parking Lots
Yixin Parking Lot — No. 233, Yixin 2nd Rd., Qianzhen Dist., Kaohsiung (60 spaces, 24-hour access, ~100 m from the hotel).
Free for staying guests (1 car per room per night). Visitor rate: NT$25 per 30 mins (max NT$180).
Kunming St. Parking Lot — No. 92, Kunming St., Qianzhen Dist., Kaohsiung (33 spaces, ~200 m from the hotel).
Free for staying guests (1 car per room per night). Visitor rate:
- Weekdays: NT$25 per 30 mins (max NT$170)
- Weekends & holidays: NT$35 per 30 mins (max NT$200).
Please note: Parking is managed by third-party operators. The hotel is not responsible for any damage, theft, or loss incurred in the parking areas.
50 spaces available at Cathay Central Tower B4–B5. Entrance via Lane 258, Zhongshan 2nd Road, Qianzhen District.
Free parking for staying guests (1 car per room per night). Dining guests receive 1-hour parking validation per NT$1,000 spent.
Other visitors are charged as follows:
Weekday Daytime (08:00–20:00): NT$30 per 30 mins (max NT$300)
Weekday Nighttime (20:00–08:00): NT$30 per 30 mins (max NT$180)
Weekends: NT$30 per 30 mins (max NT$300)
Outdoor Parking Lots
Yixin Parking Lot — No. 233, Yixin 2nd Rd., Qianzhen Dist., Kaohsiung (60 spaces, 24-hour access, ~100 m from the hotel).
Free for staying guests (1 car per room per night). Visitor rate: NT$25 per 30 mins (max NT$180).
Kunming St. Parking Lot — No. 92, Kunming St., Qianzhen Dist., Kaohsiung (33 spaces, ~200 m from the hotel).
Free for staying guests (1 car per room per night). Visitor rate:
- Weekdays: NT$25 per 30 mins (max NT$170)
- Weekends & holidays: NT$35 per 30 mins (max NT$200).
Please note: Parking is managed by third-party operators. The hotel is not responsible for any damage, theft, or loss incurred in the parking areas.
Do you have event venues for rent?
Yes. COZZI Zhongshan Kaohsiung offers two venues: Multi-function Meeting Room and Cozzi THE Roof restaurant.
Are there convenience stores or supermarkets nearby?
Yes. Located in the Sanduo Shopping District, several stores, pharmacies, and supermarkets are within a 5-minute walk.
【Other Questions】
Do you provide sightseeing tour services?
Yes. We work with local travel agencies to arrange guided tours. Fees vary depending on the itinerary. Please inquire at the front desk.
Do you assist with parcel receiving or delivery?
Yes. The front desk can receive parcels for in-house guests and also offers paid shipping services.
Can I decorate the venue for a wedding or banquet?
Yes. Please contact Cozzi THE Roof at +886-7-975-6677 for details.
Can I hold an event in the hotel lobby?
No. To ensure the comfort of all guests, events cannot be held in public or non-room areas.
※ Information is subject to change; please refer to onsite notices or the official website.
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