Hot Topics
【General】
What are the check-in and check-out times?
Check-in starts at 3:00 P.M.; check-out is at 11:00 A.M. Late check-out is subject to availability. See details.
Do you provide Wi-Fi? What are the rates?
Yes. Complimentary Wi-Fi is available in rooms and public areas. Wired internet is also available with the in-room Ethernet cable.
Do you have a business centre?
No. Each room has a spacious desk; THE Lounge (2F) offers seating and basic admin assistance.
Do your rooms have rollaways or cribs?
Most room types can provide rollaways or cribs on request when booking. NT$1,200 per night, includes one breakfast. Inquire for details.
Is luggage storage available before check-in or after check-out?
Yes, complimentary for in-house guests before check-in or after check-out.
Do you offer currency exchange?
Yes—USD, EUR, HKD, JPY, and CNY.
Is smoking allowed?
No. The hotel (guest rooms and public spaces) is entirely non-smoking.
Is the hotel pet-friendly?
Animals are not allowed except service animals.
Can I take room items as souvenirs?
Slippers and toiletries may be taken. Other missing items will be charged.
Who owns HOTEL COZZI? Since when have you been open?
Owned and managed by Cathay Hospitality Management (LinYuan Group). Opened in July 2013.
Are travel adapters available?
Not for loan. However, every room has universal USB outlet wall sockets suitable for charging most devices.
Which rooms have bathtubs?
All room types except the Comfort Room have a bathtub.
Are guests under 18 years old allowed to check in?
If all guests in the party are under 18, we are unable to accommodate. Cancellation follows the standard contract terms.
【Reservations】
What is your cancellation / no-show policy?
Cancel without penalty any time before 4:00 P.M. on the day prior to arrival. No-shows will be charged one night plus taxes/fees. Some packages have special rules; please see the offer details.
How can I see or modify my reservation?
A confirmation email is sent within 30 minutes of booking. You can also review/modify on our website using your email and confirmation number. Need help? Email or call us.
How do I change a reservation made via a third-party site?
Please contact the third-party website directly. We are unable to modify those bookings.
What payment methods are accepted?
Cash (NTD), Visa, Mastercard, American Express, JCB, and CUP.
What are the Reservation Center hours?
Monday–Friday, 09:00–18:00.
【Transportation】
How long is the drive from airports / Taipei Main Station?
When traffic is light: Taoyuan International Airport (TPE) 45–60 mins; Taipei Songshan Airport (TSA) 10 mins; Taipei Main Station 15–20 mins.
Where is the closest airport shuttle bus?
“Minsheng & Songjiang Intersection Stop” (ex-China Youth Corps Stop) by the Nike store (~30 m from the hotel). Evergreen Bus 5201 to TPE takes ~90 mins; one-way fare around NT$150.
Closest bus stop and MRT station?
Closest bus stop: “Minsheng & Songjiang Intersection Stop” (168, Sec.2, Minsheng E. Rd.). “National Taipei University Stop” on Jianguo N. Rd. is ~5-min walk. Closest MRT: Xingtian Temple Station (~6-min walk on Songjiang Rd.).
【Dining】
Do you have restaurants or bars?
Yes. DA ANTONIO Ristorante Italiano (1F).
Breakfast hours & rates for non-staying guests?
Buffet breakfast at THE Lounge (2F) from 6:30–10:00 A.M. Open to non-staying guests. Rates: Weekdays NT$450 + 10% / Weekends & Holidays NT$550 + 10%.
Do you offer room service?
Yes. 11:30–21:30 daily. Click here for menu.
【Amenities】
Are rooms equipped with safes?
Yes. Each room has an electronic safe (fits most 15″ laptops).
Do you have a pool?
No.
Do you have a fitness center? What are the hours?
Yes, on 2F with ample natural light. Open 6:00 A.M.–10:00 P.M. Learn more.
Do any rooms have roll-in showers?
Yes, limited availability. Please inquire.
Do you offer dry cleaning?
Yes. Laundry received before noon returns by 7:00 P.M. same day; otherwise by noon next day. 4-hour express available (+50%).
Is onsite parking available?
Yes (indoor). Entrance: Lane 96, Sec.2, Jianguo N. Rd. Parking is non-reserved and subject to availability. If full, please ask staff for nearby lots and applicable fees.
How can I plan a special event?
We have two venues: THE Lounge and Multi-purpose Meeting Rooms. Learn more.
Any convenience stores or supermarkets nearby?
7-Eleven is right across the hotel. ~10-minute walk on Songjiang Rd. to a 24-hour Watsons; PX Mart by Xingtian Temple Station Exits 3 & 4.
Where are the closest night markets?
~10–15 minutes by taxi: Ningxia Night Market, Liaoning St. Night Market, Shuangcheng St. Night Market.
【Others】
Do you provide sightseeing tours?
Yes. We partner with different agencies; fees vary—please inquire.
Can you assist with shipping or receiving parcels?
Yes. Guests agree to pay all applicable shipping fees.
Are wedding decorations allowed?
Yes, provided no damage is done to the property.
Can events be held in the lobby?
For the comfort of all guests, events are not allowed in common areas.
※ Information is subject to change; please refer to onsite notices or the official website.
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